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Local Delivery

All items listed on catchhomedesign.com as in-stock are updated in real time from our warehouse in City of Industry, California. These items are available for local delivery to your address with no delivery fees. We offer a 180-day return policy for items in their original packaging and condition. Additionally, we can exchange defective products due to manufacturing issues.

Products can also be ordered for pickup at our store located at 4744 Lennox Blvd , Lennox, CA 90304, or delivered locally via ground service at no additional cost. If you’d like to place an order in person or schedule a pickup from our local store, please visit us at the same address. To ensure a smooth experience, we recommend calling us at (888)588-3435 to make an appointment.

Delivery Options

  • Basic Delivery
    Includes delivery to the main entrance, porch, garage, or driveway. No appointment or signature required.*

  • Standard Delivery
    Includes delivery to the main entrance, porch, garage, or driveway. An 8-12 hour delivery window will be scheduled with the customer. Signature required.*

  • In-Home Delivery
    Includes delivery inside the main entrance of the home. An 8-12 hour delivery window will be scheduled with the customer. Signature required.*

  • Room of Choice Delivery
    Includes delivery to the room of choice (including one flight of stairs). An 8-12 hour delivery window will be scheduled with the customer. Signature required.*

  • White Glove Delivery
    Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly (no tools required). An 8-12 hour delivery window will be scheduled with the customer. Signature required.*

  • White Glove Assembly
    Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and full assembly (tools provided). An 8-12 hour delivery window will be scheduled with the customer. Signature required.

*Customer signature required.

Signature and ID Requirement

Catch Home Design LLC will require a signature and a copy of the customer’s government-issued photo identification at the time of delivery or pickup. The government-issued photo ID must match the information on the credit/debit card used for the purchase. If someone other than the purchaser is receiving or picking up the order, the person placing the order must email a picture of their ID to contact@catchhomedesign.com and specify who will be receiving or picking up the order.

Delivery Conditions

Certain delivery conditions outside of the guidelines above, such as:

  • One flight of stairs or more

  • Sharp turns

  • Narrow or gravel driveways

  • Gated communities or condominiums

These may require additional handling services and may incur additional fees. If any of these conditions apply, please call us at +1(888)588-3435 or email us at contact@catchhomedesign.com.

 

IMPORTANT:

DELIVERY TERMS AND CONDITIONS

PLEASE READ CAREFULLY!

FAILURE TO FOLLOW INSTRUCTIONS AND TERMS & CONDITIONS COULD RESULT IN YOU BEING RESPONSIBLE FOR DAMAGE TO AND/OR MISSING ITEMS FROM YOUR DELIVERY.

Items prior to being shipped out are thoroughly inspected by quality control. Because of this, furniture deliveries are received in good condition unless damaged in transit.

You have both a right and a responsibility to inspect all items carefully during the delivery.

Customers who sign for delivery and do not notate "Damage upon delivery" assume responsibility if merchandise is damaged. If the product itself appears severely damaged or it’s the wrong item, you must take pictures of the packaging when being unloaded or while in the truck. You should submit the pictures, and you may refuse the delivery. Please notify Catch Home Design of the refusal so we can anticipate the return and send out a new item.

Please make arrangements to prepare yourself and have help upon delivery of your merchandise, as most deliveries consist of large and heavy items. At the time of delivery, open the items out of the packaging to check for damages in the presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you must write: "Truck driver refused to wait" and “Damaged upon arrival” on the delivery receipt.

IF THE PACKAGING OR PRODUCT HAS ANY DAMAGE, OR IF THERE IS ANY REASON YOU ARE CONCERNED WITH THE DELIVERY:

  • If it is damaged, you must write “Product damaged” on the tracking company’s receipt (Proof of Delivery or the Bill of Lading) prior to signing off.

  • If anything is missing, you must list the missing items on the delivery receipt.

  • You must retain applicable packaging materials and notify us immediately at (888)588-3435.

  • Take pictures of the damaged items immediately.

  • File a claim within 24 hours by emailing contact@catchhomedesign.com.

In the event that damage is not noted on the waybill when signed as “Received in Good Condition”, or the applicable packaging materials are not retained, it will make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help with any claim filed.

UNAVAILABILITY OR REFUSING DELIVERY

Once a customer representative notifies you that your order is ready to ship, you must make yourself available within 1-3 weeks to accept delivery. The trucking company will call you to schedule the exact date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged, and redelivery fees may apply.

If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the actual freight charges for both ways and a restocking fee.

If, for some reason, you are not available or you refuse delivery of the merchandise, you will be liable for daily storage fees assigned by the carrier.

CLAIMS

If the customer has any claims other than what was noted on the delivery receipt, it is upon the discretion of Catch Home Design to resolve the matter. If the customer has failed to follow our terms and conditions as per the agreement to purchase from Catch Home Design, we would not be responsible for any damages, shortages, or any other claims.

All claims will be resolved and authorized only by the Claims Department Manager of Catch Home Design (not by the sales representative or the delivery team). Each and every claim must be properly filed within 24 hours to be considered. Customers must file a claim using the Claims Form with all required information, including a few images of the damage. All properly submitted claims will have a resolution after a 3-5 business day review period.

It is the customer’s responsibility to file a claim and to call us to make sure that we received the claim and all necessary information. If items are damaged or suspected to be damaged, it must be documented as "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "Truck driver refused to wait" on the Bill of Delivery and refuse the shipment.

It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment “as is” and will be fully responsible for any replacements (including freight) or repair costs related to transit.

Catch Home Design is not responsible for resolving any claims if the customer has signed the delivery receipt without any notation of missing parts or damages, as all sales are final.